We have a large collection of PDF files served from the web. We rely on a lot of links from one PDF to another. Unhappy clients began calling us to report broken links after the May 12 security updates to Reader 10, 11, DC.
This is what happens:
- Open PDF#1, our menu that has a bookmark to open each of our manuals.
- Click a bookmark to open PDF#2.
- PDF#2 opens. Any links or bookmarks in PDF#2 that should open PDF#3 (or any other PDF file) are broken.
This is not dependent on browser or browser version.
We can recommend that our clients return to pre-May 12 versions of Reader but that is only a stopgap measure, not a real solution. (Reader 9 still works beautifully but security concerns will keep people from going there). I am concentrating on a fix in Reader DC that will let our clients use our PDF files the way they were meant to be used.
Adobe's multi-pronged support approach (forums, forums, forums) keeps me from contacting anyone at Adobe in person. I submitted a bug report, I posted in the Adobe Reader forum. Now I'm looking for a phone number for someone in Reader support. If Adobe broke the links by accident, they need to know that. If Adobe meant to break our links, we need to know that so we can begin the move away from PDF files.
Has anyone else noticed this problem? If you have, please report it. If you are willing to share email addresses or phone numbers that could help me make sure Adobe understands our problem, I would appreciate that information.
I depended heavily on Adobe forums (FM and Acrobat) years ago so I am well acquainted with the excellent support offered by other users. This time, though, I need Adobe's ear.